Frequently Asked Questions

Below you'll find frequently asked questions, and our answers. Please call or email if your question is not answered (619-255-7075 / harris@harmonysystems.com ).

What physical conditions that someone may have benefits the most from using the HarmonySystem?

There is no one single condition that benefits more than another. Millions of people --with a whole variety of  physical and medical conditions that cause sexual activity on a bed to be frustrating, uncomfortable, or even painful --realize great benefits from using the HarmonySystem. For more information, see Benefits . We also learn a lot from our own clients, many of whom share with us how the HarmonySystem helps them return to a rich and fulfilling love life in spite of their medical or physical conditions. If you and your partner find that lovemaking on a bed is uncomfortable, and you have a condition not listed on our site, we would appreciate it if you would share it with us.

Who buys the HarmonySystem?

Customers of the HarmonySystem include mechanics, musicians, artists, film-makers, doctors, dentists, scientists, health professionals, farmers, housewives, professional athletes, retirees, and other people from all walks of life. We provide the HarmonySystem to single people and couples seeking to enhance their sex lives, people looking for exotic decorative furniture, people with limiting physical conditions (listed in "Benefits") or anyone who desires to possess the world's best furniture designed exclusively for lovemaking. While most of our customers are between 40 and 70,, we have many customers who are in their 20's and 70's.   

Is the HarmonySystem sufficiently stable to support people during lovemaking?

The HarmonySystem has been designed specifically to accommodate couples during lovemaking. Leading design and human engineering experts participated in the development of the HarmonySystem The HarmonySystem has only two legs so that nothing is in the way of the man's feet and legs when he straddles the seat, whether standing or sitting.  This makes inherently less stable than a three or four legged chair. However the large 18 inch wide “feet” give it great stability.  And, depending on how the couple is positioned, their legs add two or four additional points of contact with the floor, guaranteeing the required side-to-side stability.

How much weight can the HarmonySystem support?

The HarmonySystem will support a maximum of 500 pound. Since most often the male partner will support part of his weight by having his legs on the floor, the HarmonySystem will support even heavier people. For large couples we recommend the Extended Seat option .

How does the LuvSeat accommodate the needs of taller or shorter couples?

There two issues here: 1.  Comfort will sitting: The seatback of the LuvSeat is 25 inches tall and will accommodate people who are up to six feet tall. For taller people we sell an optional head rest which adds 10 inches to the seatback height. 2. Comfort while standing: The LuvSeat ships with two different length gas springs (similar to the gas spring in your office chair) for legs . The longer leg has a 15 inch barrel and can be adjusted to hold the seated person's genitals from 19 inches to 30 inches off the floor. This makes them accessible for men who are up to 6 ft 8 inches tall. The shorter leg has a 9 inch barrel, can be adjusted from 11 inches to 17 inches, and permits most women to be able to sit on her partner's lap with her feet firmly on the floor

Is the HarmonySystem available in stores so that I can check it out?

The HarmonySystem is not sold through retail stores. However, with our 45-day “full money back guarantee” you can try it in the privacy of your home and return it if you are not fully satisfied.

How long does it take to disassemble the HarmonySystem and store it away?

The process of taking the HarmonySystem apart and preparing it for storage takes, in most instances, 20-30 seconds. The four simple “prepare for storage” steps are described clearly in the information which accompanies the HarmonySystem.

What do you do with my name, address and phone number? Why do you require the address where I receive my credit card bill? 

Compass Institute or its employees do not and never will share, trade or sell the names and addresses of its customers. Our banks require us to obtain and verify your address against their credit card records to prevent fraudulent transactions. This is a standard practice with all on-line, catalog and phone orders in the US .  For our full Privacy Policy go here.

When I place an order with you, what name appears on my credit card?  And what methods of payment do you accept?  Can I order by mail or fax?

Your credit card will show a purchase from Compass Institute, Inc. We accept most payment methods, including personal check, bank check, money order and bank wire transfer. For payment methods other than by credit card, please call our Customer Care center at 866 - 588-7328 .

Can I ship to a post office box?  And will my package be shipped discreetly? 

Due to the size of the box, commercial shippers such as FedEx and UPS are not able to deliver to post office boxes, unless specific arrangements are made with a commercial mailbox company to accept such packages Typical size 10 cubic feet with a weight of 69 lbs.  The content of the box itself is not marked on the box. 

How is the HarmonySystem shipped?

The HarmonySystem is shipped in the US via UPS or FedEx ground in a plain cardboard box. The return label identifies the manufacturer as the HarmonySystem, Compass Institute, Inc. The box is 48 inches by 24 inches by 13 inches and weights approximately 73 pounds..

Do you sell and ship to customers in other countries. ?

We serve customers all over the world. International customers receiving products shipped directly from the US are responsible for paying their country's applicable taxes and duties.

For information about ordering, cost of shipping to non-US locations, special handling and all other questions, please contact our Customer Care center at 866-588-7328, or contact us via e-mail info@harmonysystem.com We find the best price we can, whether FedEx, UPS, DHL or a freight forwarding company

Can I get a catalog and/or more information sent to me via electronic mail or a regular postal office?

Certainly, just e-mail us your request at info@harmonysystem.com or call our Customer Care center at 877-328-3400. If you wish us to mail you the catalog or any other information, please be sure to provide us with your name and mailing address. You can also print any section of our web site, including the cataog.

Do you offer a payment plan?

Yes, we are glad to spread payment out over a few months. A small administrative fee is applied in such cases. For additional information on installment plans, please contact our Customer Care center at 866-588-7328.

 
How do I clean my HarmonySystem?

Both the metal and the vinyl parts can be cleaned with a disinfectant of any kind, such as Lysol® spray or other commercially available solutions, and a paper towel or cloth. Just spray and wipe. If you have purchased some of the cotton seat/seatback covers, simply launder them the washing machine. (We recommend putting them into a pillowcase or lingerie bag to avoid tangling the ties)

Do the gas springs in the legs and seatback wear out?

All parts used in the assembly of the HarmonySystem are of the highest commercial grade available, and other than regular cleaning, similar to any other furniture, the HarmonySystem or any of its moving parts do not require any maintenance. However, see our warranty for the rare cases in which there may be a problem.

Does my insurance pay for the HarmonySystem?  Can I claim an income tax deduction?
HarmonySystem products are not covered by medical insurance plans. However, the purchase price of a HarmonySystem may be deductible on your income tax form as an "adaptive aid for daily living" A written statement  from your physician, chiropractor, physical therapist or other qualified health provider explaining the medical need you have that makes this purchase necessary will be needed. Please check with your tax advisor.